Successfactor Lead

The Role

Own the end-to-end SAP SuccessFactors service lifecycle, ensuring the platform delivers secure, reliable and business-aligned capabilities supporting the British Council’s People Strategy and Digital Engagement Strategy. Accountable for the SuccessFactors roadmap, operational excellence, continual service improvement, supplier performance, governance, release management and adoption of new capabilities. Partner with HR, Digital & Technology and managed service providers to maximise business value while maintaining compliance and service performance. Evaluate emerging SAP innovations including SAP Business AI where they deliver measurable value.

Operate within Digital & Technology Operations as the service owner for SuccessFactors. Work with HR, suppliers and global stakeholders to ensure the platform supports evolving business needs while maintaining operational resilience, security, compliance and continual improvement

Main responsibilities

• Own the end-to-end SuccessFactors service lifecycle.
• Develop and deliver the SuccessFactors roadmap aligned to business priorities.
• Lead managed service providers and supplier governance.
• Drive continual service improvement using ITIL principles.
• Own SLAs, OLAs, KPIs and service reporting.
• Lead stakeholder engagement across HR and Digital & Technology.
• Ensure effective change, release, risk and service transition management.
• Evaluate and adopt SAP innovations, including Business AI where appropriate.
• Manage budgets, commercial performance and contracts.
• Lead major incident governance and business continuity planning

Role specific skills

• SAP SuccessFactors
• ITIL Service Management
• Service Lifecycle Management
• Supplier Management
• Stakeholder Management
• Service Governance
• Change & Release Management
• Project Management
• AI & Automation Strategy (Desirable)

Role specific knowledge and experience

Minimum/essential

• 12–15+ years’ experience in Enterprise HR Technology.
• Significant experience leading SAP SuccessFactors services in a complex global organisation.
• Experience owning SuccessFactors service lifecycle and roadmap.
• Strong supplier and managed service governance experience.
• Experience driving continual service improvement.
• Strong understanding of SuccessFactors modules, integrations and release management.
• Experience managing SLAs, OLAs, KPIs and operational reporting.
• Experience managing major incidents and service transition.
• Experience engaging senior HR and Technology stakeholders

Desirable

• Experience with SAP Business AI (Joule).
• SAP Integration Suite/CPI experience.
• HR SaaS platform experience.
• Budget and commercial management.

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required”.

Education

Minimum / essential

• Bachelor’s degree in IT, Computer Science, Engineering, HR, Business or equivalent experience.

Desirable

• Master’s degree (MBA or Information Systems).

Professional Qualification and Certification

Minimum / Essential

• ITIL V4 Foundation
• SAP SuccessFactors Certification
• Prince2 Foundation (or equivalent

Desirable

• Prince 2 Foundation/Practitioner
• ITIL V3/V4 Expert Level

British Council | Pay Band 9

Location: Noida, India

Department: Digital and Technology

Contract: Indefinite Contract

Apply by: Sunday, Aug 16th (11:59 local time)

Interview Window: TBD

Please note that candidates must have the pre-existing, legal right to work in India at the time of application. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.