1.  Role Overview

The Senior Executive – Travel Finance & ERP Operations at a Travel Management Company is responsible for managing end-to-end AP operations and client account health across airline, hotel, ground transport, and ancillary vendor segments. The role carries a dual mandate: (a) ensuring deep operational excellence in BSP/LCC reconciliation, hotel-supplier payables, and multi-vendor payment cycles, and (b) acting as the primary finance interface for key client accounts, driving service excellence, escalation resolution, and financial governance.

A critical and differentiating requirement for this role is hands-on expertise in Microsoft Dynamics 365 Finance & Operations (F&O), including proficiency in ERP migration — covering data mapping, parallel-run testing, cutover planning, UAT sign-off, and post-go-live stabilisation. Also will champion ERP transitions within the AP function, ensuring zero disruption to payment cycles and reconciliation workflows during system changeovers.

2.  Key Responsibilities

A.  BSP & LCC Reconciliation

• Own end-to-end BSP reconciliation between GDS sales data (Amadeus / Sabre / Galileo) and IATA BSP billing files on weekly and monthly cycles.
• Reconcile LCC bookings (IndiGo, SpiceJet, Air Arabia, Flydubai, etc.) issued via direct airline portals or NDC channels against invoices, credit card statements, and client billing.
• Investigate and resolve BSP ADM (Agency Debit Memos) and ACM (Agency Credit Memos) within stipulated timelines.
• Manage airline debit/credit notes, void/refund adjustments, and ensure correct accounting treatment in Dynamics 365 / ERP.
• Liaise with IATA and airline commercial teams to dispute erroneous ADMs and track resolution.
• Ensure compliance with IATA Resolution 850 and related BSP billing procedures.
• Prepare monthly BSP variance reports and ageing analysis for management review.

B.  Hotel & Accommodation Vendor Reconciliation

• Reconcile hotel invoices against GDS/OBT bookings, client itineraries, and supplier contracts (GDS preferred rates, direct-connect rates, and consortium deals).
• Manage reconciliation of hotel aggregator payables (HRS, Booking.com for Business, Hotelbeds, etc.) and property-level billing discrepancies.
• Validate rate parity, room-night utilisation, and no-show/cancellation charges against contractual terms.
• Coordinate with the Hotel Contracting team to resolve rate and allotment disputes.
• Process and track hotel deposit payments, advance bookings, and group billing settlements.

C.  Ground Transport & Ancillary Vendor Reconciliation

• Reconcile invoices from car rental companies, ground transfer vendors, visa service providers, and travel insurance suppliers.
• Validate charges against booking confirmations, driver manifests, and client cost centres.
• Monitor credit terms and escalate overdue reconciliation items to procurement.

D.  AP Operations & Payment Processing

• Supervise the 3-way match process (PO, GRN, invoice) for all travel procurement payables.
• Manage payment runs – NEFT/RTGS, forex wire transfers, virtual card (VCC) settlements – ensuring accuracy and timeliness.
• Oversee credit card reconciliation (lodge cards, T&E corporate cards) for airline and hotel payments.
• Maintain AP ageing dashboards and drive resolution of long-outstanding items.
• Enforce the Delegation of Authority (DoA) matrix for invoice approvals.

E.  Microsoft Dynamics 365 & ERP Migration

• Serve as the functional owner of Microsoft Dynamics 365 Finance & Operations (F&O) within the AP/travel finance team, managing module configuration, user access, and workflow rules.
• Lead or co-lead ERP migration projects: scoping legacy-to-Dynamics data mapping, designing chart-of-accounts alignment, and defining migration strategy (big-bang vs phased rollout).
• Coordinate with IT/implementation partners on data extraction, transformation, and load (ETL) activities; validate migrated data for completeness and accuracy.
• Manage parallel-run periods – operating both legacy ERP and Dynamics 365 simultaneously – ensuring reconciliation parity before cutover.
• Own UAT test scripts for AP, vendor master, payment journals, and bank reconciliation modules; sign off on go-live readiness.
• Conduct post-migration stabilisation reviews; identify and remediate data gaps, workflow failures, and integration issues (GDS connectors, banking APIs, TMS interfaces).
• Train AP team members on Dynamics 365 workflows, approval hierarchies, and reporting tools (Power BI embedded in D365).
• Maintain documentation: system configuration guides, data dictionaries, SOPs, and change-log records for audit purposes.

F.  Client Account Management

• Act as the primary financial point of contact for assigned key accounts; conduct monthly billing reviews, dispute resolution sessions, and QBRs.
• Prepare and present client-specific MIS: spend analytics, invoice accuracy rates, settlement timelines, and savings realised against contracted rates.
• Collaborate with Sales and Operations teams to onboard new clients onto Dynamics 365 workflows and AP processes.
• Ensure SLA adherence for invoice processing TAT, query resolution, and credit note issuance.

3.  Required Skills & Competencies

4.  Qualifications