Sr Engagement Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Primary Responsibilities

• Team Handling
• Handle a team of 100 – 200-member team, including SMEs, leads and managers
• Effectively monitor the teams performance
• Mentor team and middle management in complex and business situations
• Should be to strategically plan team structures for better business outcomes
• Track teams performance through intelligent reporting
• Resolve team’s issues in a timely manner and motivate team to deliver in a highly complex and dynamic environment
• Should be able to convey leadership messaging
• Growth centric approach and continue to do account mining
• Should be in position to manage P&L for the manage account
• Able to work in complex environments and should be able to multitask
• Prepare executive dashboards for monthly and client reporting
• Be able to prepare and run presentations in boardroom, Executive presence
• Track and report Risk and Compliance matters promptly
• Excellent leadership, facilitation and conflict resolution
• Excellent in logical and reasoning skills, ability to analyse the requirements
• Be innovative, open minded and progressive in thinking
• Can coordinate and do follow ups with stakeholders and the executive level
• Excellent communication skills, both written and verbal
• Provide extended support to our Sales and Solutions teams in new business deals
• Respond to RFP/RFIs
• Should be a competent user of MS Office including Word, Excel, PowerPoint, SharePoint, Teams and Outlook
• Understands the business use of automations methodologies like – RPA/AI/Gen AI
  

Required Skills

• 12 - 20 years’ experience in the P&C Auto US insurance industry
• Should have managed and have good knowledge of the P&C Insurance incl. Auto value chain and its sub processes including and not limited to –
• Triaging Process, Underwriting Support and Policy quote generation, Policy Amendments, Claims Processing, Compliance, Data Analysis and Reporting
• Process Improvement: Identified opportunities for process enhancements within policy administration workflows, implementing innovative solutions to improve efficiency and accuracy leveraging new technologies
• Ability to multitask and handle multiple work types
• Ability to adapt quickly in a fast-paced, ever-changing environment
• Experience working with customers digitally
• Good understanding of business finance
• Excellent time management skills
• Superior and demonstrated ability to communicate clearly, professionally, and effectively in writing
• Ability to apply initiative and judgment to define and perform complex tasks and see the bigger picture
• Excellent team player; proven ability to apply innovative ideas and critical thinking
  

Skills (competencies)

Abstract Thinking

Active Listening

Agile (Software Development Framework)

Analytical Thinking

Backlog Grooming

Business Architecture Modeling

Business Process Modeling (e.g. BPMN)

Change Management

Coaching

Collaboration

Commercial Acumen

Conceptual Data Modeling

Conflict Management

Confluence

Critical Thinking

CxO Conversations

Data Analysis

Data Requirements Management

Decision-Making

Emotional Intelligence

Enterprise Architecture Modelling

Facilitation

Functional IT Architecture Modelling

Giving Feedback

Google Cloud Platform (GCP) (Cloud Platform)

Influencing

Innovation

Jira

Mediation

Mentoring

Microsoft Office

Motivation

Negotiation

Networking

Power BI

Presentation skills

Prioritization

Problem Solving

Project Governance

Project Management

Project Planning

Qlik

Relationship-Building

Requirements Gathering

Risk Management

Scope Management

SQL

Stakeholder Management

Story Mapping

Storytelling

Strategic Management

Strategic tThinking

SWOT Analysis

Systems Requirement Analysis (or Management)

Tableau

Trusted Advisor

UI-Design / Wireframing

UML

User Journey

User Research

Verbal Communication

Written Communication

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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