Sr Contract Renewal Operations Administrator

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Essential Duties And Responsibilities

The Sr. Contract Ops Specialist IV plays a critical role in supporting UKG’s recurring revenue operations through advanced is execution and oversight of Subscription and Maintenance contracts. This role is responsible for managing the end‑to‑end renewals process with a high degree of accuracy, ensuring precise service contract billing, quoting support, and maintenance of customer entitlements.

Operating with minimal supervision, the Level 4 Contract Administrator handles complex and high‑risk renewal scenarios, ensures adherence to revenue recognition and invoicing timelines, and supports consistent contract execution across the team. In addition to delivering timely and accurate processing, this role provides guidance and support to peers to help achieve team performance goals and maintain operational standards.

Through strong subject‑matter expertise, attention to detail, and sound judgment, the Senior Contract Renewal Specialist helps ensure reliable monthly revenue recognition, contract integrity, and a positive customer experience—contributing directly to UKG’s financial stability and ongoing success.

Contract Processing

Key responsibilities include, but are not limited to:

• Lead the accurate and timely execution of Subscription and Maintenance contracts, ensuring strict adherence to revenue recognition and invoicing requirements while supporting financial accuracy and compliance.
• Partner closely with Customer Renewal Representatives and Account Managers to ensure renewals are quoted on time, providing contract history, terms, and guidance to support complex customer negotiations.
• Prepare customer budget information upon request to support renewal planning and decision‑
• Ensure all finalized renewal packages are processed promptly, confirming negotiated terms comply with company policy and all required approvals are obtained.
• Finalize renewal contracts for the upcoming term and submit completed renewals for invoicing.
• Analyze contracts and recommend restructuring options to standardize agreements in alignment with current billing, pricing, and contract requirements.
• Draft and review renewal contract language to ensure clarity, consistency, and enforceability.
• Conduct agreement research to support contract interpretation, compliance, and issue resolution.
• Manage actual and forecasted ARR for renewal opportunities, ensuring accurate churn calculations and reporting.
• Uphold the integrity of Service Contracts by ensuring customer entitlements are accurately reflected, supporting customer trust and satisfaction.
• Play a key role in month‑end close activities by ensuring all contract and renewal transactions are completed accurately and in accordance with company guidelines.
• Process assigned renewals and amendments efficiently, ensuring contracts accurately reflect current products, pricing, sales credits, and billing frequency to support consistent revenue flow.
• Serve as a team mentor, providing guidance, knowledge sharing, and support to help the team meet performance and quality objectives.
• Independently manage complex and strategic renewal scenarios, exercising sound judgment to drive timely and effective outcomes.
  
  

Account Management

• Manage contract terminations for assigned accounts in compliance with company policies and customer agreements.
• Maintain accurate and complete customer account records across systems, ensuring all renewals, amendments, credits, and invoices are properly processed and documented.
  
  

Cross‑Functional Collaboration

• Collaborate closely with Customer Renewals, Sales, Finance, Customer Support, and other partners to ensure contract and billing data in Salesforce, Microsoft Dynamics, and related systems is accurate and up to date.
• Own the resolution of customer and internal inquiries related to contracts and billing, coordinating with stakeholders to achieve final resolution.
  
  

Dispute Resolution

• Ensure monthly contract activities support accurate revenue recognition, invoicing, and account reconciliation.
• Resolve contract and invoice and disputes from internal and external parties in a timely and effective manner.
  
  

Project Support

• Contribute to special projects and initiatives as needed to improve team efficiency, scalability, and process effectiveness.
  
  

Knowledge And Abilities

To excel in this role, the individual must demonstrate the following knowledge, skills, and abilities:

• Contract Analysis and Interpretation: Ability to interpret and comprehend various types of contracts and ensure compliance with legal standards and company policies
• Analytical Skills: Proficiency in researching billing and contract issues and effectively communicating findings both verbally and in writing
• Initiative: A proactive approach to taking initiative and following through on projects to completion
• Results Orientation: Ability to focus on desired outcomes, set challenging goals, and consistently meet or exceed them
• Flexibility: Openness to new ideas and adaptability to changing circumstances
• Thoroughness: Attention to detail, ensuring that all work is complete and accurate; preparation for meetings and presentations; and diligent follow-up to ensure commitments are fulfilled
• Accountability: A strong sense of responsibility for personal and team outcomes
• Time Management: Ability to manage multiple priorities and meet deadlines in a dynamic work environment
• Interpersonal Skills: Strong communication and interpersonal skills, with the ability to interact effectively across various departments, including Billing, Credits, Accounts Receivable, Sales, Legal, and Customer Support
  
  

Qualifications

• 4+ years of post-secondary education or relevant work experience in a sales or customer service environment.
• Education: Bachelor’s degree in business administration, Finance, or a related field, or equivalent business experience
• Technical Skills: Proficiency in computer software, including Salesforce/CPQ, Oracle, Microsoft Dynamics, and Microsoft Office Suite
• Familiarity with subscription cycles and renewals environment
• Excel Expertise: Strong experience in Microsoft Excel, including advanced functions such as VLOOKUP and PivotTables
• Fluency in English with excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
• Customer Service: Excellent customer service skills, with a high level of interpersonal skills to respond calmly and make rational decisions in stressful situations
• Ability to multi-task in a fast-paced and dynamic environment.
• High self-motivation, responsibility, and flexibility to achieve results.
  
  

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the worlds largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. Its this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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