Back to listing

Sr Associate

Talentmate

India

26th August 2026

2608-6121-1789

Job Description

Basic Function: Responsible for processing standard and moderately complex Life / Annuity transactions, supporting peers with process clarifications, and helping maintain consistent quality and productivity outcomes.

Essential Functions

• Perform all A1 accountabilities for standard and complex transactions with higher independence.

• Support associates with real-time process clarifications and help reinforce SOP usage.

• Identify recurring processing errors, knowledge gaps or documentation issues and share inputs with SME / AM.

• Assist in maintaining process consistency by applying best practices across similar transaction types.

• Contribute to training refreshers, huddles, sample reviews and knowledge-sharing activities as required.

• Support new hires or cross-trained associates during nesting / ramp-up where assigned.

• Escalate unresolved operational, system or customer-impacting issues with sufficient details.

• Demonstrate readiness for SME responsibilities through strong quality, accuracy and process judgment.

Performance Parameters

Core Parameters	Role-Specific Indicators
• Productivity • Quality • Turnaround Time of work assigned • Attendance & Schedule Adherence	• Peer support effectiveness • Complex case handling / first-time-right processing

Primary Internal Interactions

• Associates for peer support, clarifications and knowledge sharing.

• SME / AM / LAM for escalations, reporting, performance feedback and unresolved issues.

• QCA / Training team for error trends, quality feedback and refresher inputs.

Skill Requirements

Skill Area	Requirements
Desirable Skills	• Good English comprehension with sound reasoning and process judgment. • Problem solving and ability to identify exceptions / gaps. • Detail orientation with consistency in quality outcomes.
Technical Skills	• Good computer navigation and multi-system handling ability. • Comfort with Microsoft Office, Outlook and Excel for basic tracking / updates. • Typing speed and accuracy aligned to process expectations.
Process-Specific Skills	• Working knowledge of Life / Annuity and post-issue policy maintenance transactions. • Ability to process complex / exception scenarios with minimal supervision. • Ability to support peers in SOP navigation and process clarifications.
Soft Skills	• Ability to mentor peers informally and reinforce process discipline. • Ability to question established guidelines constructively for improvements. • Ability to handle multiple priorities and shifts basis process needs.

Education Requirements and Work Experience

Bachelor’s degree and computer literacy. Relevant Life / Annuity / EB experience and demonstrated quality/productivity performance preferred.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Noida ,Uttar Pradesh
Company Website:	http://www.exlservice.com	Job Function:	Others
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.