Sr Associate Collections

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Accounts Receivable Expert do at Fiserv?

At Fiserv, a successful Accounts Receivable Specialist plays a pivotal role in our business-to-business collections efforts focused mainly on US clients. Collaborating with internal departments, this role ensures timely resolution of client invoicing disputes and drives effective communication with clients having past due receivables. By maintaining accurate records and striving to meet collection goals, the Accounts Receivable Specialist significantly contributes to the financial health and client satisfaction at Fiserv.

What you will do:

• Manage business-to-business collections efforts primarily for US clients.
• Oversee accounts receivables from initial contact to closure.
• Review assigned worklists daily and take necessary actions on various client accounts.
• Handle client invoicing disputes effectively.
• Maintain regular contact with clients with past due receivables and resolve discrepancies in coordination with other departments.
• Keep up-to-date notes in the system for all collections-related interactions via email or calls.
• Support departments such as client management, billing, and cash applications with inquiries related to open AR or client deductions.
• Provide appropriate notes for AR reviews with business owners.
• Achieve assigned monthly, quarterly, and yearly goals in alignment with business requirements.

What you will need to have:

• 3+ years of experience in accounts receivables, including business-to-business collections efforts.
• 3+ years of experience with Power BI, SAP/S4 HANA, and MS Office (Excel, PPT, and Word).
• 3+ years of experience managing O2C processes. • Bachelor’s degree in accounting, finance, or a relevant field, and/or equivalent military experience.

What would be great to have:

• 3+ years of advanced Excel knowledge with macro-building skills.
• 3+ years of experience handling cross-functional tasks like Cash Applications, Billing, or PTP.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.