Specialist-Business Excellence

Area(s) of responsibility

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Key Responsibilities

Work on strategic initiatives at the organisation level by analysing the problems and implementing the improvements.

Well versed to understand costing model of different type of projects and come up with the improvements in profitability.

Drive a strong, foundational business excellence delivery model across BUs via adoption of the organisational Quality Management System

Support Delivery teams to drive BE initiatives-process improvements/ automation, track quality at project (account and BU level), raise red flags and propose plans to mitigate risks,

Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required

Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required

Ensure compliance to signed off SOWs (SLAs, Metrics etc.) and ensure no associated penalties levied on the process

Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required

Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required

Monitor tools usage across Project /Program Management, Productivity Improvement, Project sizing and estimations and drive improvement to strengthen dependency on the tools for delivery success

Identify and propose predictive metrics basis the organisation capability baselining/delivery capabilities to track project quality and SLA slippage, identify potential issues, track actions and closures

Organisation level communication on the initiatives taken and working on change