SME-Policy Servicing

Job Summary

The Quality Auditor is responsible for evaluating back-office insurance transactions to ensure accuracy, compliance with client requirements, and adherence to regulatory and internal quality standards. The role focuses on identifying defects, analysing root causes, and supporting continuous quality improvement.

Key Responsibilities

• Conduct quality audits of insurance back-office processes such as policy issuance, endorsements, renewals, claims processing, and underwriting support.
• Evaluate transactions against SOPs, SLAs, and client-specific quality guidelines.
• Document audit findings accurately and highlight errors, trends, and risks.
• Perform root-cause analysis and share actionable feedback with operations teams.
• Participate in calibration sessions to maintain scoring alignment.
• Track quality metrics, defect leakage, and rework trends.
• Support internal audits, client audits, and compliance reviews.
• Ensure data security, confidentiality, and regulatory compliance.
  
  

• Strong knowledge of insurance back-office processes
• High attention to detail and analytical skills
• Good understanding of quality frameworks and audit methodology
• Effective written and verbal communication
• Proficiency in MS Excel and QA tools