Services Specialist 2

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
  
  
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
  
  
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
  
  
• Candidate should be able to front-end customer interactions and represent GE at customer sites for meetings and system trouble-shooting.
  
  
• Candidate with understanding on GE proprietary App Suites Series 3 or Series 6 will be preferred.
  
  

• Candidate should be an Engineering Graduate with degree in B.E./ B.Tech in IT , ECE, CS, equivalent
  
  
• Candidate should have good understanding of System IT architecture, LAN SCADA system, FEP, ICCP and interfaces.
  
  
• Candidate should have customer facing experience
  
  

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.