Service Delivery Director

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

The role is based out of Noida, India

The Opportunity

We are seeking a seasoned and strategic Testing Delivery & Offerings Lead to drive our testing services practice. This is a critical leadership role responsible for managing the P&L, leading global delivery, and shaping our offerings to meet evolving market needs.

You will be accountable for a significant P&L, ensuring the successful execution of large-scale testing programs, and serving as a thought leader on the future of quality engineering and the role of AI.

Responsibilities

• P&L and Business Management:
  
  

○ Own and manage the P&L for a significant portion of the testing services business, driving profitable growth and financial transparency.

○ Develop and execute a business plan to expand market share and grow existing client accounts.

• Global Delivery Leadership:
  
  

○ Lead and scale a large, global delivery organization, ensuring operational excellence, high-quality service delivery, and customer satisfaction.

○ Implement best practices in delivery management, resource utilization, and client communication.

• Offerings & Solutions:
  
  

○ Lead the creation and evolution of new testing services offerings, with a strong focus on high-growth areas like automation, performance, and security testing.

○ Design compelling solutions for complex client needs and lead pre-sales conversations as a subject matter expert.

Thought Leadership & Innovation

○ Serve as the public face of the organizations testing capabilities by presenting at large forums, conferences, and client executive briefings.

○ Articulate a clear vision for the future of testing, specifically on how AI and Generative AI will transform the industry.

Qualifications

• Experience:
  
  

○ 18+ years of relevant experience in a leadership role within a top-tier consulting or technology services firm.

○ Proven experience in owning and managing a P&L for a Testing Services business.

○ Extensive experience leading large-scale, global testing delivery teams.

○ Strong background in creating and bringing new service offerings to market. ○ Extensive experience of different project and development methodologies,

Waterfall, Agile and DevOps, and the management of testing within both project and product-based delivery models.

• Technical & Strategic Acumen:
  
  

○ Deep understanding of the testing and quality engineering landscape, including methodologies (Agile, DevOps), tools, and modern practices.

○ A well-defined viewpoint on the role of AI in testing, including AI-driven test case generation, automation, and predictive analytics.

○ Process & Tooling: Drive the implementation and continuous improvement of testing processes, evaluate and integrate new testing tools, and lead the adoption of test automation.

• Communication & Collaboration:
  
  

○ Exceptional public speaking and presentation skills with experience addressing large, diverse audiences.

○ Skilled in building and maintaining relationships with C-suite executives and key stakeholders.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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