Service Architecture Manager

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About This Opportunity

We are looking for an experienced Service Architecture Manager to drive key strategic programs including AI/ML initiatives, SDE/Automation programs, MSN CRA initiatives, R&D/Customer projects, and other high-impact programs that directly improve MSN cost metrics and AAA maturity. You will be a part of the BCSS Service Line Operate – Service Management Service Architecture team, reporting to the Head of Service Architecture, and will play a pivotal role in uplifting existing capabilities in line with Ericssons EOE objectives.

What You will do:

• Drive prioritized improvement initiatives in key strategic and operational areas, improving MSN cost metrics in line with Ericsson Project Management guidelines.
• Lead and execute AI/ML value pack-based initiatives in close alignment with the MSN portfolio team.
• Drive new business ideas from conceptualization to reality, evolving solutions around Process, People, Tools, and Data.
• Provide thought leadership by researching industry best practices, conducting experiments, and collaborating with internal and external industry leaders.
• Build and maintain strong relationships with internal and external stakeholders to align Service Management strategy with business priorities, the current threat landscape, and technology developments.
• Communicate end-to-end Service Management strategy to relevant stakeholders, prioritizing changes and opportunities based on Customer Experience, cost, risk, and business benefit.
• Own Budget Planning and Allocation, Forecasting, and Financial Reporting, ensuring program costs remain within prescribed limits.
• Continuously drive efficiency, improvements, and excellence across Service Delivery.
• Establish strong governance and reporting frameworks at all levels for assigned projects on a regular basis.
• Lead Risk Management and mitigation planning with proper governance for all programs under responsibility, influencing business decisions by weighing risk against the cost of inaction.
• Interface and collaborate with key stakeholders including SDUs, MSDMs, Service Owners, Transformation Managers, MA/BA FSO teams, Market Area Delivery Organization, MSCLT, and SLOP/BCSM Executive Management.

You will Bring:

• Degree in Engineering or equivalent (ECE / CSE / IT) or MBA.
• 14+ years of total experience, with 10+ years in Telecom Operations (vendor and/or service provider).
• Proven experience leading strategic initiatives in AI/ML and Automation streams.
• Prior experience in Project Management and/or Service Management functions within Managed Services.
• 5+ years of management experience.

Technical Competencies

• Strong knowledge and hands-on experience in Telecom Operations.
• Solid background in Project Management and/or Service Management functions.
• Certification in Project Management frameworks such as PMP is highly desirable.
• Strong understanding of Ericsson Policies, Directives, and Guidelines.
• Good understanding of SLA, WLA, and OLA frameworks.