Senior Technical Program Manager

Overview

Here in Microsoft Gaming, we are on a mission to bring the joy and community of gaming to everyone on the planet. We deliver on that vision by putting players at the center, enabling you to play the games you want, with the people you want, anywhere you want.

Gaming Player Services and Operations is at the heart of our ambition to reach billions of players across the globe, ensuring that every player feels included and engaged across Xbox. We do this through our commitment to driving operational excellence through innovation and ensuring player and partner delight across Microsoft Gaming.

As part of GPSO, the Xbox Services & Operations (XSO) team mission is to build and maintain services enabling increased customer engagement plus player growth across the Microsoft Gaming eco-system. A significant part of this responsibility involves adopting and/or creating Cloud Solutions. We leverage Azure Cloud platform capabilities; along with investing in the engineering of complementary Observability and Manageability solutions to run our Gaming business. We use this approach to apply consistent and scalable solutions across existing Xbox services, aiding in broad adoption across our Gaming business partners and consulting with acquisitions to assure their migrations to Azure Cloud are executed successfully with high degrees of Operational Excellence. The end objective being assurance that all systems within our Microsoft Gaming portfolio are operating on modern cloud capabilities thus eliminating the burdens and risks associated with dedicated infrastructure and/or legacy solutions. This role requires developing strong working relationships across business partners in Gaming, aiding in creating unified cloud adoption plans and ultimately assisting with consultation or engineering execution of the migrations.

Within GPSO, our Family, Identity, and Age Assurance portfolio is advancing critical safety and compliance capabilities that enable trusted, age-appropriate experiences across console, PC, mobile, and web. We are investing in our AION (Age Assurance) Platform, hiring a Senior Technical Program Manager in Noida to lead complex, engineering-heavy programs at the intersection of identity systems and age assurance. This is an IC role requiring strong technical depth and program leadership to drive alignment, execution rigor, and measurable outcomes across global partner teams and time zones.

What sets this role apart: A strong focus on leveraging AI and automation to accelerate engineering velocity, reduce time-to-market, and help teams deliver more with higher quality.

Responsibilities

Program Leadership & Delivery

• Own end-to-end delivery of multi-quarter programs in Identity and Age Assurance (AION), including planning, execution, risk management, and release readiness.
• Establish program governance: milestones, dependency tracking, decision logs, issue triage, and executive-ready status communications.
• Drive predictable delivery across global teams and time zones; ensure shared clarity on ownership, interfaces, and deliverables.
  
  

Technical Depth & Engineering Partnership (Primary Area)

• Partner deeply with engineering to shape technical approaches and delivery plans for identity and age assurance experiences.
• Drive alignment on identity architecture components: authentication flows, authorization models, token/claims handling, service-to-service integration patterns, and enforcement behaviors.
• Translate complex requirements (including regulatory, privacy, safety, and operational constraints) into actionable engineering specifications, workback plans, and measurable success criteria.
  
  

Cross-Organization Alignment

• Bring together stakeholders across engineering, product, design, privacy, legal/compliance, customer support, comms/PR, and partner teams to align on outcomes and execution.
• Identify and mitigate cross-team risks early; lead through ambiguity by presenting clear options, tradeoffs, and recommendations.
• Ensure readiness for rollout across multiple endpoints (console, PC, mobile, web) and coordinate testing/validation across clients and services.
  
  

Operational Excellence & Measurement

• Define success metrics and instrumentation plans (e.g., conversion/adoption, verification success rate, funnel drop-off, error rates, customer support impact, and policy compliance outcomes).
• Drive post-launch learnings and continuous improvement: retrospectives, issue analysis, and iteration plans.
  
  

Product Management

Develop and maintain the product roadmap, prioritizing features and aligning with business objectives.

Manage the product lifecycle from ideation through development, launch, and ongoing optimization.

Create clear product requirements and user stories, ensuring alignment with technical feasibility and business goals.

Qualifications

REQUIRED:

• Bachelor’s Degree in Computer Science, Engineering, or related technical field AND relevant experience.
• 5+ years of experience in technical program management, engineering program leadership, product development, or equivalent experience.
• Demonstrated success leading complex, cross-team, engineering-heavy programs with multiple dependencies and stakeholder groups.
• Strong ability to translate technical and business goals into executable plans, aligning teams on milestones, risks, and tradeoffs.
• Proven communication and collaboration skills, including experience working across geographies and time zones.
  
  

Preferred (including Technical Depth Skills)

Experience in the Gaming industry and familiarity with Gaming platforms.

Identity / Authentication / Authorization (Technical Depth)

• Experience with identity systems and authentication/authorization concepts (e.g., sign-in flows, session models, token/claims concepts, policy enforcement patterns).
• Experience driving programs involving identity integrations, cross-service dependencies, and platform-level behaviors.
  
  

Age Assurance / Safety / Compliance

• Experience with age-related experiences (age assurance/verification/estimation), safety settings, parental consent constructs, or family account systems.
• Experience working in regulated or compliance-driven domains (privacy, safety-by-design, security, policy enforcement) and partnering with privacy/legal/compliance stakeholders.
  
  

Execution at Scale

• Experience delivering cross-platform experiences across console/PC/mobile/web and managing service + client dependencies
• Strong data-driven approach: defining success metrics, instrumentation plans, and outcome measurement for multi-release programs.
  
  

AI & Automation Fluency

Hands-on with AI tools (GitHub Copilot, M365 Copilot) with measurable productivity impact and drive adoption within the team

Track record introducing AI/automation to accelerate delivery or improve quality

Familiar with LLM-based tools for product management and workflow automation

Ability to evaluate, pilot, and scale AI tools with clear success metrics

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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