Senior Software Engineering Manager

Overview

Job Summary

The Web Experience and Services Team is hiring a Software Engineering Manager to lead our AI Ops initiative—leveraging AI to identify, root-cause, and fix production issues across high-scale, geo-distributed services. These services power the infrastructure behind Office web applications like Word, Excel, and PowerPoint in the Microsoft 365 ecosystem.

We’re modernizing our platform to push the limits of scalability, reliability, and self-healing. You’ll design, build, and run AI-driven observability, diagnostics, and automated remediation pipelines that protect global customer experiences in real time—at a scale rarely found in industry—across M365 and Azure.

If you want hands-on leadership in AI-assisted operations, including anomaly detection, causal inference, intelligent runbooks, and safe autorollback/repair, this role offers the opportunity to shape how production reliability is achieved with AI.

Responsibilities

• Lead and mentor other engineers and provide technical direction at the team level.
• Drive engineering excellence and best practices across the team and the organization.
• Research and evaluate new technologies and trends and propose new ideas and solutions.
• Contribute to the team-wide effort to modernize our platform and services.
• Improve the developer experience.
  
  

Qualifications

• Bachelor’s degree in computer science, Engineering, or related field, or equivalent work experience.
• 10+ years of professional software engineering experience, preferably in cloud platform and web
• 4+ years people management experience
• Experience with big data analytics platforms and query languages
• Experience with cloud platforms, services, and on-call rotations
• Expertise in one or more programming languages, such as C#, Java, Python, or JavaScript.
• Strong knowledge of software engineering principles, patterns, and practices, such as object-oriented design, test-driven development, and agile methodologies.
• Experience with container technologies, such as Docker, Kubernetes, or AKS.
• Experience with artificial intelligence, machine learning, or data science, or a strong interest in learning and applying these technologies.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Passion for learning new skills and technologies and sharing them with others.
  
  

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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