Senior Program Manager - IT

Company Overview: -

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where were all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Description

A ServiceNow Development Technical Lead provides technical expertise, architecture, and development for the ServiceNow platform, guiding teams to design, and implement scalable solutions, enforce best practices, and ensure high-quality delivery of applications for ITSM, ITOM, and other modules. Key responsibilities include solution design, pro-code development using JavaScript and APIs, integration with other systems, and stakeholder collaboration, along with leading and mentoring development teams.

In this role, the successful candidate will oversee the management and maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. The candidate should have overall ServiceNow technical skills including experience with Integrations, SPM, ITOM, CSM, ITSM and Asset Management.

Key Responsibilities

• Technical Leadership: Lead the architecture, design, and development of ServiceNow solutions, ensuring adherence to best practices, platform performance optimization, and quality.
• Solution Design: Develop end-to-end architecture blueprints for ServiceNow modules like ITSM, ITOM, and SecOps, and translate business requirements into technical solutions.
• Development & Implementation: Design, develop, and customize ServiceNow applications, workflows, and user interfaces (Service Portal, Next Experience) using pro-code techniques like JavaScript, Glide APIs, and web technologies.
• Integration: Build and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and other web services.
• Mentoring & Guidance: Provide technical guidance and training to development teams, fostering a high-performing environment and ensuring effective solution delivery.
• Governance & Best Practices: Ensure compliance with ITIL, Agile, and DevOps methodologies, enforce platform governance, security controls, and maintain technical documentation.
• Stakeholder Collaboration: Work with business analysts, stakeholders, and program teams to gather requirements and deliver solutions that meet business needs.
• Platform Management: Oversee platform maintenance, upgrades, performance optimization, and assist in troubleshooting and support.
  
  

Technical Expertise

Required Skills & Qualifications

• Deep understanding of the ServiceNow platform, including ITSM, ITOM, HAM&SAM CSM and SPM modules, along with pro-code development skills (JavaScript, AngularJS, Python).
  
  

Architecture & Design

• Strong capabilities in solution design, architecture, and building integrations.
  
  

Communication & Leadership

• Excellent communication, problem-solving, and people management skills to effectively lead and influence teams.
  
  

Methodologies

• Experience with Agile and DevOps practices, and knowledge of ITIL best practices.
  
  

User Experience

• Experience in building user interfaces (Service Portal, Workspaces) to create excellent user experiences.
  
  

Education & Experience

• Preferred degree in Computer Science, IT, or a related field, along with extensive experience in IT or ServiceNow development.
  
  

Certifications

• ServiceNow certifications, such as Application Developer, are often required or beneficial.
• ITIL certification is preferred
  
  

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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