Senior Implementation Consultant

About the Company

One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1,700 customers with 2,00,000+ users across the globe use the LeadSquared platform to automate sales and marketing processes and run high-velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital and Gaja Capital. With a 1300+ strong and growing workforce spread across India, the U.S., Middle East, ASEAN, ANZ, and South Africa, LeadSquared continues to expand rapidly.

Recognitions:

• Among Top 50 fastest growing tech companies in India – Deloitte Fast 50
• Frost & Sullivan’s 2019 Marketing Automation Company of the Year
• Among Top 100 fastest growing companies – FT 1000 Asia-Pacific
• Top Rated Product on G2, GetApp, and TrustRadius

About the Role

The Professional Services (PS) team works closely with Sales and Customer Success teams to design, implement, and onboard customers successfully onto the LeadSquared platform. The team plays a critical role in revenue realization, customer adoption, and long-term satisfaction. If you enjoy solving complex business challenges, working closely with enterprise customers, and driving impactful implementations, this role is for you.

Responsibilities

• Solution Design & Consulting
• Understand customers’ business processes, goals, and operational challenges.
• Design scalable solutions using LeadSquared to address customer needs.
• Map customer workflows and recommend process improvements.
• Drive discovery workshops and requirement-gathering sessions.

• Implementation & Delivery
• Own end-to-end implementation lifecycle from kickoff to go-live.
• Configure LeadSquared modules as per customer requirements.
• Manage integrations with third-party systems.
• Plan and execute data migration (customer data, digital assets, workflows).
• Ensure customers go live within committed timelines.

• Stakeholder Management
• Act as the single point of contact for implementation.
• Provide regular status updates to client stakeholders and internal teams.
• Coordinate with Sales, Customer Success, Support, and Product teams.
• Conduct UAT sessions and facilitate sign-offs.

• Post-Go-Live & Optimization
• Track implementation KPIs and adoption metrics.
• Conduct post-implementation reviews.
• Identify automation opportunities to improve efficiency.
• Suggest upsell / cross-sell opportunities where applicable.

Qualifications

• 3–5 years of experience in SaaS implementation / solution consulting roles.
• Experience in EdTech implementations preferred.
• Experience managing enterprise or large mid-market clients.

Required Skills

Strong understanding of:

• SaaS application architecture
• Cloud-based application delivery
• API integrations
• Data migration processes
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Customer-first mindset with high ownership.
• Excellent written and verbal English communication skills.
• Ability to work from client location in Noida on a full-time basis.

Preferred Skills

• Experience working with CRM or Marketing Automation platforms.
• Experience integrating student lifecycle platforms.
• Basic understanding of SQL, APIs, or workflow automation tools.
• Exposure to stakeholder management in education institutions or EdTech companies.