Senior Engineer - Product Technical Support

Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: Senior Engineer - Product Technical Support,

You’ll make an impact by:

• Collaborate with customers to resolve a wide range of system and user challenges.
• Act as a customer advocate at Siemens, liaising with the internal teams to ensure the customer’s voice is heard.
• Ensure compliance with Siemens professional standards and processes.
• Prioritize, research, diagnose, troubleshoot, and resolve customer-submitted issues within defined SLAs.
• Record and manage incident in accordance with departments standards.
• Escalate customer issues to appropriate teams or management as needed, and drive issues to resolution.
• Gain a comprehensive understanding of Siemens software operations, becoming an expert in specific functional areas.
• Deploy Gridscale X Meter Data Management software on internal support environments to replicate and troubleshoot issues in-house.
• Develop client-facing knowledge base articles to enhance customers self-help capabilities.
• Be on-call during weekends and holidays as per the defined rotation.
• Provide feedback and contribute to process documentation and tool improvements for continuous enhancement of the support process.
  
  

Use your skills to move the world forward!

• Bachelor’s degree in computer science or equivalent.
• 6-9 years of hands-on experience in a Level 2/Level 3 customer support or delivery service team, showcasing strong problem-solving and software troubleshooting skills, with the ability to effectively communicate technical issues, prioritize tasks, and enjoy working with customers.
• At least 2 years of experience supporting cloud applications, preferably in an AWS environment.
• Excellent verbal and written communication skills.
• Working knowledge of Java and Oracle in a UNIX/Windows environment.
• A self-starter with a “can do” attitude.
• Team player capable of collaborating within our global support team.
• Proved ability to effectively diagnose and resolve technical customer issues.
  
  

Create a better #TomorrowWithUs!

This role is based in Noida, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. Were dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

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