Senior Associate - People Operations

About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 16,000+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 33 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 25 Global Fortune 500 companies in unlocking new revenue every day.

Product:

UNO: AI-powered revenue maximization platform.

Distribution: Seamless inventory and pricing management across channels.

Demand Booster: MarTech solution for driving traffic to hotel websites.

DAAS: Real-time data and insights for informed decision-making

Who we are looking to hire:

We are looking for a detail-oriented and proactive Senior Associate – People Operations to manage end-to-end HR operations and employee lifecycle activities for the organization. Based out of Noida, this role will own day-to-day operations on Darwinbox, support system changes, and ensure accurate, timely, and compliant execution of core People Operations processes.

The candidate will work closely with the Direction – People Operations, HRBPs, Payroll, IT, and other cross-functional teams to ensure smooth, error-free execution of HR processes, timely system updates, and a seamless employee experience.

Key Responsibilities

HRMS & Darwinbox Operations:

• Manage day-to-day HR operations on Darwinbox, including employee data updates, org changes, and workflow approvals.
• Execute system changes such as designation, department, reporting manager, location, and compensation updates in Darwinbox.
• Process employee lifecycle events end-to-end on Darwinbox - onboarding, confirmation, transfers, promotions, and exits.
• Troubleshoot basic system issues on Darwinbox and coordinate with the HRIS/IT team for escalations and fixes.
• Maintain data hygiene, accuracy, and integrity across all Darwinbox modules on an ongoing basis.
  
  

Employee Lifecycle & Operations Support:

• Support and manage core People Operations activities including:
• Onboarding & Induction Coordination
• Confirmation & Documentation Tracking
• Exit Formalities & Full and Final Settlement Support
• Attendance, Leave & Time-off Management
• Employee Data & Records Management
• HR Letters & Documentation (offer, confirmation, experience letters)
• Prepare and maintain MIS reports, dashboards, and trackers using advanced Excel (VLOOKUP, Pivot Tables, formulas) for leadership reviews.
• Support internal and statutory audits by ensuring documentation and system records are accurate and up to date.
  
  

Stakeholder Support & Coordination:

• Act as the first point of contact for employee queries related to HR policies, Darwinbox, and operational processes.
• Coordinate with Payroll, Finance, IT, and Admin teams for seamless and timely processing of employee requests.
• Support the Direction – People Operations in process improvement initiatives and standardization of SOPs.
  
  

Reporting & Collaboration:

• Work closely with the Direction – People Operations to align on priorities, deliverables, and process improvements.
• Collaborate with HRBPs, Talent Acquisition, Payroll, and IT teams to ensure seamless employee lifecycle execution.
• Provide regular operational updates, data reports, and process feedback to leadership.
  
  

Operational Ownership:

• Responsible for timely and error-free execution of HR operational tasks and Darwinbox system updates.
• Ensure compliance with internal policies and statutory requirements in day-to-day operations.
• Maintain strong documentation, reporting, and audit-readiness through Darwinbox and Excel-based trackers.
  
  

Preferred Experience:

• 1-4 years of experience in HR Operations, People Operations, or HR Shared Services roles.
• Hands-on working experience with Darwinbox or a similar HRMS platform is preferred.
• Good working proficiency in MS Excel, including VLOOKUP, Pivot Tables, and basic formulas.
• Experience handling employee lifecycle processes such as onboarding, confirmations, transfers, and exits.
• Strong understanding of basic HR operations, documentation, and compliance processes.
  
  

Skills & Competencies:

• Strong attention to detail and data accuracy
• Good working knowledge of Darwinbox or similar HRMS tools
• Proficient in MS Excel and MS Office
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Process-oriented with a problem-solving approach
• High degree of confidentiality and professionalism
  
  

Success Metrics:

• Accuracy and timeliness of Darwinbox data and system updates
• Turnaround time for employee queries and requests
• Error-free processing of employee lifecycle transactions
• Quality and timeliness of MIS reports and dashboards.
• Audit readiness and documentation compliance
• Location: Noida, India (on-site role)
  
  

We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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