Job Description

  • Own enterprise Voice AI Agents end-to-end, taking them from concept to production and driving continuous optimization.
  • Understand customer workflows and translate them into effective conversational journeys, business rules, and AI-agent configurations.
  • Write, test, and refine prompts to deliver accurate, natural, contextual, and brand-aligned conversations.
  • Analyse test and live calls to identify issues, handle edge cases, and continuously improve agent performance.
  • Collaborate with customers, Product, Engineering, AI, and Operations teams to resolve challenges and deliver scalable solutions.
  • Track business and operational metrics, communicate performance insights, and convert customer feedback into product improvements.


Requirements

  • 2–5 years of relevant experience in AI Implementation, Product Management, Strategy Consulting, or Solutions Engineering ideally in AI-native companies or adjacent domains.
  • Strong technical acumen with the ability to understand and shape AI agent design & prompt writing
  • Excellent communication and relationship-building skills, comfortable engaging with executive stakeholders.
  • Ability to thrive in fast-moving, ambiguous environments where you help shape solutions as much as you deliver them.
  • (Preferred) Background in Computer Science, Engineering, or equivalent technical experience.



Job Details

Role Level: Associate Work Type: Full-Time
Country: India City: Noida ,Uttar Pradesh
Company Website: www.testhiring.com Job Function: Product Management
Company Industry/
Sector:
IT Services and IT Consulting

What We Offer


About the Company

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