Process Expert

About This Job

Xceedance

Location: Noida, Uttar Pradesh, India

Work Mode: On-site

Industry: Insurance,Claims Adjusting, Actuarial Services,IT Services and IT Consulting

Job Description

Job Role: Process Expert - UK/Lloyds Insurance - Claims function

Must have worked in Lloyds market and should be well versed with Broker, Syndicate, Consortium, MGA workflows. Thorough understanding on ECF/Class Claims Settlement and reviewing IMR and CM & TA messages.

Job Description:

Understand the UK/Lloyds Insurance/ Claims function end to end.FNOL & SNOLSettlementDocument ManagementShould have a basic understanding of the insurance policy and Claim life cycle.Must have knowledge of end-to-end Lloyd’s broking processMust have good knowledge of insurance terms premium, deductibles, claim etcGood written and verbal communication, and a team playerStrong analytical skillsAnalyses and synthesizes information/makes decisions based on policies.Responsible and dedicated to meet the clients’ expectations.Prioritizes tasks in order of importance.Register and set up new claims in core systems (e.g., ECF, CLASS, internal claims platforms) (Preferred)Perform initial validation of claim documentation (FNOL, policy, endorsements, bordereaux)Support claim lifecycle activities including updates, diary management, and status trackingHandle NIGO (Not in Good Order) cases by identifying data gaps and coordinating with brokers/underwritersProcessing Experience on Eclipse (Preferred)Experience in working with Lloyds brokering organization (Preferred)

Key Responsibilities:

Review requests of FNOL thoroughly of different LOB’s receives from clientLiaise with brokers, coverholders, TPAs, and syndicates for information gathering and follow-upsWork closely with XIS/XCS processes for claims agreement and settlement supportAssist in processing and reconciliation of bordereaux and claim movementsVerify coverage and other details from policy document if the received claims is a legitimate oneHighlighting data concerns like missing/incomplete data to the claim examinersRecord claim information in system and generate unique claim no. for future related communicationProcess the claim paymentsKnowledge of detailed end to end claim lifecycleCreate loss run report as requested by UW, insured & brokers etc.Closing claims as requested by claim examinersWork on client ad-hoc requestSupport on MIS/data reporting activities

Qualifications:

Graduates/Postgraduates2-3 years in UK/Lloyds Insurance/ Claims function end to endAny P&C Insurance certificate from reputed institute is an added advantageExposure to P&C lines of business (Property, Liability, Marine, etc.)Experience in MGAs / Delegated Authority businessProficiency in Microsoft Office (Word, Excel, and Outlook)

Key Competencies:

Process orientation and adherence to SLAsStakeholder management (brokers, underwriters, TPAs)Problem-solving and critical thinkingAbility to work in high-volume, deadline-driven environments