Problem Manager- PS Core

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About this opportunity:

We are looking for a skilled professional with strong expertise in Problem Management within the PS Core domain. This role emphasizes on three key areas: Reactive, Proactive, and Enhanced Problem Management, thereby providing the candidate with a cricket ground to hit their skills right.

What you will do:

Lead the Problem Management process to reduce recurring incidents and business impact.

Fault management including TT handling and fault localization within SLA

Configuration activities for new services

Incident recovery within SLA

Preventive and corrective maintenance activities

Network configuration audits

2nd level operation engineers’ performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency

The skills you bring:

Bachelor’s degree in Telecommunications, Electronics & Communication, Computer Science, or related field.

4+ years of experience in Problem Management, PS/CS Core roles.

Hands-on experience with telecom vendors’ equipment (e.g., Nokia, Huawei, Ericsson, Etc ).

Strong knowledge of ITIL v3/v4 Problem Management framework.

Excellent communication, stakeholder management, and analytical skills.

3 to 7 years of experience in Telecommunications.

Domain experience: (CS core / Packet core) at least 2-4 years.

A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc.

Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow

Detailed understanding of different voice core scenarios and signalling flows

Detailed understanding of different data core scenarios and signalling flows

Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc

Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.

Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)

Very good understanding of Cloud technology and infrastructure Knowledge

Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)

5GSA and 5G NSA technologies understanding

Roaming Data and call flow deep knowledge along with GRX part understanding

IMS call flows

Excellent IP background

MPBN Knowledge

Very good knowledge of Linux

Excellent analytical & presentation skills.

Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors.

Innovate and implement experimental ideas and concepts to deliver value to the end consumers.

Day to Day issue handling and reporting.

Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills

Must have Good Communication skills (verbal & written) & Customer handling capabilities.