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Job Description

Job Description

Experience Requirement: 3+ Years

Company Overview:

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

Job Description:

Program management and Execution:

  • End to end Project Planning, program management and coordination (Activities and Resources)
  • Responsible for overall projects processes and deliverables
  • Project on-boarding, daily tracking of performance, proactive communication, and escalation management
  • CSAT: Drive highest level of customer satisfaction and be a customer reference-able account
  • Zero Escalation: Issue Identification, Resolution and Stake holder Management
  • Finance Management: Invoicing, Collection, Account Growth
  • Experience in automation of projects

Dashboards & Reporting:

  • Project kick off, Weekly governance, Documentation, Reports and dashboard boards
  • Stakeholder Management
  • Partnership with Customers and Stakeholders with a Customer-focused mindset
  • Process and Service Improvements & Identification of new business
  • Process Consultancy and Improvement
  • Project Initiation, Project Planning and Project Execution
  • Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
  • Handling Change request in Project Management
  • Maintain project documentation and course folders, SLAs, and PMS.
  • Pro-actively report to senior management on all technical issues relevant to their area of responsibility

Skills Required:

  • Should possess an outstanding working experience of 3+ years with a bachelors or master’s degree in computer science/IT or other affiliated courses.
  • Should have sufficient organizational skills and ability to carry out multiple and intricate tasks.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: Noida ,Uttar Pradesh
Company Website: http://www.ironglobal.com Job Function: Management
Company Industry/
Sector:
IT Services and IT Consulting

What We Offer


About the Company

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