Manager - Customer Relations

Job Title

Manager - Customer Relations

Job Description Summary

The Customer Relations - Manager position will include to achieve the timely and efficient delivery of Customer Relations services to client staffs in Noida, India in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below

Job Description

Major Responsibilities:

• Preparation of Daily report, MIS (Monthly Management System, MMR, QBR.
• Assisting client on collating and preparing presentation.
• To discuss and assist facility manager on monthly basis on the vendor performance matrix.
• To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by
  
  

• To keep and revise the existing contracts with different vendors.
• To liaise with vendors on contract renewal.
• To compare, Evaluate and recommend vendors.
• Ensure submission of MMR before 7th of every month for the previous month.
• Ensure Daily/weekly reports are submitted to client on time.
• Sending calendar invite to respective stakeholders for MMR, QBR etc.
• Taking the MOM during meeting
  
  

• Excellent communication skills both orally and in writing
• Excellent interpersonal skills
• Very good presentation skills
• Ability to priorities and plan effectively
• Awareness of different media agendas
• Should be very creativity.
  
  

• Graduation
  
  

• Minimum 3-6 Years