Lead Specialist - HandB Consultng

What a Typical Day Looks Like

• Assist lead consultants in serving our clients by reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies
• Become steeped in the details and documentation of a clients’ current state of US healthcare benefit and group programs, such as plan designs, healthcare cost factors, the carrier contract marketing and renewal processes, compliance reporting and open enrollment periods
• Draft and structure communications and collateral such as client emails, proposals, letters, reports, spreadsheets, and presentations
• Analyze, benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team
• Aid in developing open enrollment benefit guides
• Engage with client vendors regarding client deliverables, documentation and data, and issue resolution
• Project manage and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables
• Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials
• Monitor day-to-day client interactions and offer support or escalate appropriately
• Support with client compliance requirements
• Manage and maintain client documentation and data files
• Use Mercer’s proprietary tools, templates and best practices
• Interact daily with US-based core client team members
• Peer Review of the work done by Global Analyst (Level C)
  
  

What We Value

Excellent interpersonal, verbal, and written communication skills with an aptitude for presentation design and storytelling

Strong analytical skills, both quantitative and qualitative, with the ability to articulate useful and noteworthy insights

Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients

Superior organizational skills & Flexibility to work under tight deadlines and changing client needs

Intellectual curiosity; seeking opportunities to develop new skills and to deepen knowledge of the US Healthcare industry

Ability to work in teams and independently across multiple clients

Strong attention to detail

Self-starter attitude and ability to work with ambiguity

Flexibility and proven ability to diagnose and resolve issues

Strong Project Management skills, with an ability to follow multiple work streams and an understanding of how tasks fit into larger deliverables

Client experience with a consulting company, insurance company, brokerage or in the health and benefits or health exchange discipline

Ability to travel as needed

Preferred Qualifications

• Prior 8+ years of work experience in US Healthcare and Benefits background.
• Relevant Experience: 7+ years of relevant experience and success in consulting a client during implementations OR ongoing relationship management along OR design/management of group health and welfare plans gained in a consulting, brokerage or carrier environment.
• A bachelors degree with concentration(s) in business, math, statistics, economics, public health, and/or other related field is preferred
• Working knowledge of Microsoft Office—Word, Excel, and PowerPoint
• Desired work-shift 07:30 - 01:30 IST for significant overlap with US-based colleagues
  
  

What Makes You Stand Out

• Experience working directly with US-based clients
• Track record of critical thinking beyond standard operating procedures
• Comfortable in bringing a distinct point of view to internal discussions; to help improve the status quo.
• Proven flair for building and sustaining relationships with onshore (US-based) colleagues
• Proven fast learner with a knack for taking initiative and emulating from example
  
  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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