Lead - ITS

Job Description

Job Title: Lead - ITS

Internal Title- Software Asset Management (SAM) Lead 

Reporting To: Associate Director – IT Services    
Experience: As per market standards
Compensation: As per market standards

Role Summary:
This is an Individual Contributor role responsible for managing end-to-end software asset lifecycle, ensuring license compliance, optimizing software usage, and driving cost efficiency across the organization.

Key Responsibilities:
•    Manage complete software lifecycle: procurement, allocation, revocation, and renewal of licenses
•    Select appropriate licensing models, plans, and vendors based on business needs
•    Handle licensing for key platforms including: 
o    Microsoft (O365, Azure, etc.)
o    SaaS applications
o    ManageEngine Tools & Products
o    Modern Workplace tools (Microsoft ecosystem, 
o    VMware
o    Ai Tools & other licensing (ChatGPT, Claude, GitHub, Adobe Etc..)
•    Manage both perpetual and subscription-based licensing models
•    Drive software asset consolidation across the organization
•    Monitor and improve software utilization efficiency
•    Track and ensure accuracy of software asset inventory
•    Generate and analyze reports: Total Licenses vs Used vs Free
•    Ensure compliance with licensing agreements and support audits
•    Collaborate with procurement, IT, and finance teams for contract and renewal management
•    Optimize license usage to reduce cost and eliminate redundancies
•    Strong understanding of IT Service Mgmt Tool & CMDB

Key Skills & Experience:
•    Strong experience in Software Asset Management (SAM) / IT Asset Management (ITAM)
•    Hands-on experience with license management, procurement lifecycle, and vendor management
•    Deep understanding of licensing models (perpetual vs subscription, SaaS licensing)
•    Experience managing enterprise tools and licensing (Microsoft, VMware, ManageEngine, etc.)
•    Strong analytical and reporting skills (license utilization, compliance tracking)
•    Ability to work independently as a lead and manage stakeholders

Certifications (Preferred):
•    CSAM (Certified Software Asset Manager)
•    ITIL Foundation

Key KPIs / Success Metrics:
•    Software utilization efficiency
•    Accuracy of software asset inventory
•    License compliance rate
•    Effective reporting: Total vs Used vs Available licenses
•    Cost optimization through license consolidation and reuse

Mandatory Competencies