Lead Analyst - HR Operations Portuguese

Job Purpose

The Lead Analyst – HR Operations will be part of the GBS Learning & Knowledge Management (L&KM) team, supporting global learning operations, Learning Management System (LMS) activities, vendor management, and learning content enhancement. The role requires proficiency in Portuguese to support language-specific learning requirements, ensure smooth delivery of learning services, and collaborate with global stakeholders. The candidate may also support English-language activities and other operational requirements as needed.

Job Description

Key Responsibilities
* Provide operational support for the Learning Management System (LMS), including course administration, content uploads, learning assignments, and troubleshooting user queries.
* Support learning and knowledge management activities in Portuguese, ensuring accuracy and consistency of language-specific content.
* Coordinate with external vendors and internal stakeholders to manage learning content, track deliverables, and ensure timely completion of activities.
* Review, update, and enhance learning materials to maintain content quality, relevance, and consistency.
* Support the translation, localisation, and validation of learning content in Portuguese, wherever required.
* Collaborate with global teams to resolve LMS-related issues and improve learning processes and user experience.
* Provide support for English-language learning content and other L&KM activities as and when required.
* Maintain operational documentation, trackers, and reports while adhering to established processes and quality standards.

You are meant for this job if:

Experience Required:

5–7 years of relevant experience.

Must-Have Skills & Qualifications:
Excellent verbal and written communication skills.
Bachelor’s or Master’s degree, preferably in Human Resources or a related field.
Strong stakeholder management skills, preferably with experience working with global stakeholders.
Experience working in a multicultural, cross-cultural environment.

Good-to-Have Skills
Working knowledge of Learning Management Systems (LMS), preferably SAP SuccessFactors.
Familiarity with learning operations, content management, and LMS support activities.

Skills