IT CMDB CSDM Process Owner

As the IT CMDB & CSDM Process Owner, you are the global owner and authority for configuration and service data at NXP. You define the strategy, standards, and governance that ensure the CMDB is a trusted, auditable, and automation-ready source of truth across the enterprise.

Your work directly enables cybersecurity, compliance (SOX), service reliability, automation, and data-driven decision-making. You act as the bridge between architecture, security, service ownership, and platform teams to drive consistent adoption of the ServiceNow Common Service Data Model (CSDM) at scale.

Key Responsibilities

Strategy & Global Ownership

• Own the enterprise CMDB & CSDM vision, roadmap, and operating model across NXP.
• Define standards for CI classes, relationships, service models, and data ownership.
• Act as the final authority for CMDB/CSDM design decisions and deviations.
• Align CMDB strategy with cybersecurity, enterprise architecture, ITSM, and automation initiatives.
  
  

Governance & Data Quality

• Establish and operate CMDB governance with domain owners, service owners, architects, and security teams.
• Ensure the CMDB is a trusted source of truth through measurable data quality KPIs (completeness, correctness, compliance).
• Drive certification, attestation, reconciliation, and lifecycle management of configuration data.
• Detect and prevent unauthorized or non-compliant CI changes.
  
  

Platform Enablement & Automation

• Lead CSDM implementation and adoption, including service modeling and stakeholder onboarding.
• Enable scalable and automated data ingestion via Discovery, integrations, APIs, and tag-based mapping.
• Govern Identification and Reconciliation Engine (IRE) rules, precedence, and data sources.
• Ensure CMDB design supports Service Mapping, AIOps, automation, and advanced analytics use cases.
  
  

Compliance, Audit & Continuous Improvement

• Support SOX and internal audits through strong governance, evidence, and certification controls.
• Continuously assess CMDB and CSDM maturity and drive improvement initiatives.
• Identify and close gaps impacting security, reliability, automation, and data trust.
  
  

Qualifications

Required:

• Extensive hands-on experience with ServiceNow CMDB and CSDM in a large, complex enterprise environment.
• Strong background in configuration management, data governance, and ITIL/ITSM.
• Proven experience defining CI models, service models, and reconciliation strategies.
• Demonstrated ability to operate governance frameworks and drive cross-team adoption.
• Strong stakeholder management and communication skills.
  
  

Preferred

• ServiceNow certifications (CMDB, CSDM, Discovery, Service Mapping, CIS modules).
• Experience supporting SOX or similar regulatory frameworks.
• Exposure to cloud platforms (Azure, AWS, GCP) and tag-based data models.
• Understanding of enterprise architecture and service design principles.
  
  

Key Attributes

• Process Owner Mindset: Takes end-to-end accountability and drives adoption.
• Data & Quality Focused: Values accuracy, traceability, and auditability.
• Analytical & Structured: Comfortable with complex data models and relationships.
• Collaborative Influencer: Aligns diverse stakeholders without formal authority.
• Continuous Improvement Driven: Constantly raises the maturity bar.
  
  

What We Offer

• A leading role in shaping NXP’s global configuration management and service data architecture.
• Career development, training, and ServiceNow certification opportunities.
• A collaborative, innovative environment within a global high-tech enterprise.
• Competitive compensation and benefits package.
  
  

If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we invite you to apply and become a key part of our team!

More information about NXP in India...

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