Insurance Associate

The incumbent will be required to be a part of “Operations” function responsible for the MGCC and will be required to report to the Process FLM Operations of the MGCC

Job Responsibilities

• Essential Functions
  
  

• Process billing and remittance related services for various MetLife products across Regional Business and National and Specialty Markets including below:
  
  

• Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds
• Build excellent business relationship with customer groups, peers and seniors
• Able to work as a natural team-player in the business functions
• Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution
• Provide inputs on process and system to the team members
• Responds promptly and calmly to changing events and situations
• Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with
  
  

• College (Graduation in any stream)
  
  

• Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector
  
  

• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Demonstrated ability to manage stress
• Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs
• Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills
• High energy and resilience level
• Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Self-initiated, drive and zeal for continuous improvement
• Knowledge of the function, process and systems
• Basic knowledge of MS office applications (Excel, Word, PowerPoint)
• Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management.
• Knowledge of Insurance principles in relation to the US Insurance industry