Global Admissions Executive

Contract Type: Full time, Permanent
Location: Noida

JOB OVERVIEW

The Global Admissions Executive is responsible for coordinating and administering student applications across Study Group’s admissions processes. The role ensures that applications are processed accurately, efficiently, and in line with established policies and procedures. A key focus is maintaining exceptional standards of customer service by providing timely and professional support to students, parents, and agents throughout the admissions journey. 

ABOUT THE ROLE

• Effective processing of student applications and related materials in order to meet Service Level agreements, primarily being Acceptances, Confirmations and visa documentation. 
• Interacting with agents as required during the Admissions process, and liaising with internal stakeholders to resolve issues as required
• Methodical use of systems (including Study Global, Pega, SMS) in order to accurately capture information and to ensure applications are processed appropriately
• Processing of cancellations and associated financial adjustments as required
• Assisting with ad-hoc administrative or process improvement tasks as required.

• Work experience within an administrative and/or customer service environment.
• Experience of using computerized systems/databases to achieve work goals and tasks. 
• Proven experience within an international education related role, preferably within an International Admissions environment.
• Highly organised; able to prioritise activities and work to tight deadlines.  
• Resilient, self-motivated and able to work independently on a day to day basis. 
• Flexible and adaptable to change. 
• Excellent attention to detail and able to interpret and follow complex processes.  
• Strong customer services ethic
• A strong collaborator who works well with other teams in Global Admissions and the wider business.
• Excellent communication skills, both written and oral. 
• Willingness to work flexible shifts with rotational week-offs as per business needs