Domain Support Specialist

Join our Team

About The Opportunity

We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.

What you will do

• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
• Append all Tickets with concise, appropriate notes on activities taken to make work executable – Access Requests, Confirmation and Approval dates and times and references etc.
• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
  
  

• 2–4 years’ hands-on experience in RAN network operations, fault management, and configuration changes. Someone with Nokia, Ericsson and Huawei process and tools experienced will be preferred.
• Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
• Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
• Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
• Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
• Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
• Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
• Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.