Desktop Support Engineer

Description

PRIMARY RESPONSIBILITIES

• Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
• Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels
• Familiarize internal users with basic software, hardware, and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the queue
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
• Work with vendor support contacts to resolve technical issues within the desktop environment.
• Complete regular training and process refreshes to ensure you are always compliant to company IT policies and processes to maintain security and consistent services
• Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.
  
  

• 2+ Years Desktop Support Experience
• Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration
• Excellent written, verbal, & interpersonal skills
• Knowledge of ITSM tools, e.g., Service Now
• Able to adhere to technical standards that augment security and infrastructure architecture
• Ability to prioritize tasks, manage interruptions, and communicate effectively
• Excellent written, oral, and interpersonal communication skills