Customer Services Engineer

Job Description :-

Main Accountabilities

We are looking for a Customer Service Engineer to support Barco’s Diagnostic & Imaging business, with a strong focus on radiology environments and medical display systems.

This role involves installation, maintenance, repair of diagnostic monitors, and delivering high-quality technical support to customers and partners.

Key Responsibilities

• Review site specifications and prepare installation plans for diagnostic imaging solutions and medical monitors.
• Install and commission systems ensuring high customer satisfaction and cost efficiency.
• Provide technical support and training to certified dealers and assist in installations.
• Diagnose, troubleshoot, and repair diagnostic monitors and imaging systems.
• Report customer feedback and discrepancies to support product improvement.
• Perform onsite demonstrations and preventive maintenance in radiology environments.
• Maintain service reports and escalate unresolved customer issues.
• Build strong customer relationships through regular communication and visits.
• Provide technical support across the organisation.
• Support sales activities, demonstrations, and trade shows.
  
  
  

• Technical Bachelor, or higher, or equivalent through experience
  
  
  

• 4–7 years
  
  
  

• Ability to schedule and perform assignments independently
• Strong communication skills and customer orientation
• Proficiency in English (speaking, reading, and writing)