Customer Relationship Management

This role is for one of Zepcruit's clients.

We are looking for a proactive and detail-oriented professional to manage customer relationships and coordinate with internal and external stakeholders to ensure smooth and timely order delivery. The ideal candidate will act as the key point of contact between customers, operations, and other departments to maintain high service standards and customer satisfaction.

Key Responsibilities

Serve as the primary point of contact for customers regarding order status, queries, and issue resolution

Manage end-to-end order lifecycle—from order confirmation to successful delivery

Coordinate with internal teams (operations, logistics, sales, warehouse) to ensure timely fulfillment

Build and maintain strong relationships with customers and key stakeholders

Proactively identify potential delays or issues and take corrective actions

Provide regular updates to customers on order progress and delivery timelines

Ensure accurate documentation and tracking of orders in systems

Handle escalations professionally and ensure quick resolution

Monitor service levels and work towards continuous improvement in delivery performance

Gather customer feedback and share insights with relevant teams