Customer Onboarding Associate

About Us

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen. From JustCall to Callpage to ServiceAgent.ai, we help thousands of businesses communicate better. With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication. Working here means total ownership—moving fast, building big, and seeing real impact. If you’re nodding along, let’s talk.

What is in this role for you?

We believe onboarding is not just a process - it’s the first chapter in the customer’s success story. As a Customer Onboarding Associate, you’ll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You’ll be their trusted guide and advisor, influencing how they adopt and grow with SaaS Labs.

This role is based in Noida, and we work in-office 4 days a week because some of the best ideas still happen over coffee and whiteboards

What We’ll Count on You For

• Understand customer objectives, challenges, and use cases
• Own the onboarding journey: design success plans, train, and activate customers
• Drive smooth product implementation and ensure customers reach their first “aha!” moment
• Educate customers on best practices and workflows
• Collaborate with Sales, Product, Engineering, and Success across time zones
• Build trust with executives and proactively manage at-risk customers
• Ensure a warm, structured handover to the Customer Success team

What’ll Make You a Great Match

• 2-5 years in B2B SaaS onboarding or success, ideally with US customers
• Strong communication skills to engage senior executives and global clients
• Proven track record of driving adoption, retention, and customer delight
• Experience with tools like Gainsight, Totango, or ChurnZero
• Analytical, problem-solving mindset with data-to-action skills
• Deep understanding of SaaS and business processes
• Ability to translate customer needs into technical requirements.
• Global customer experience across varied segments
• Knowledge of APIs and Webhooks will be a plus.

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.
• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.
• Competitive pay that reflects your skills, experience, and the value you bring.
• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.
• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why were committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

Ready to shape customer journeys and make an impact from day one? Apply now and be part of our growth story. Curious about what were building? Follow us on LinkedIn to be the first to know!a