Contract Renewal Operations Administrator II

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

As a Contracts Associate, your primary responsibility is to support key business functions with customer requests and select operational reporting. You’ll provide essential support to Core Renewal Representatives, the Sales team, Credit and Collections, and various departments within the organization. Your duties encompass a range of critical tasks, ensuring consistent, accurate, and timely communication related to tasks in scope.

Key Responsibilities

• Data Integrity and Communication: You’ll meticulously manage customer requests and PO requirements ensuring its accuracy and completeness.
• Transaction Management: Your role involves handling All In Term PO Requirements – Customer outreach - PO Expiration for Initial Term Sales and Multi-year renewals.
• Customer Budgets & ARR requests
• Compliance: Maintaining compliance with established guidelines is crucial.
  
  

Your ability to collaborate across departments, communicate effectively, and manage diverse tasks will be essential in this role.

Duties And Attributes

• Partner with Customer Renewal Reps and Sales Ops to ensure PO’s are collected prior to invoicing for Initial Term contracts and Multi-Year renewals. Estimate and Quote consecutive year pricing to present to customers.
• Consistent follow through on customer outreach to ensure timely receipt of the PO to prevent invoicing delays.
• Timely and accurate set-up of all PO’s and expiration dates in CPQ
• Managing the Billing holds report to minimize delays in invoicing
• Prepare detailed Customer Budgets/current annual spend upon request.
• Partner with Sales and Customer Renewal reps to providing annual and budget estimates that facilitate customer expenditure for upcoming years.
• Process Account change requests
• Handle all incoming and outgoing field questions/issues from Customers, Sales team, and other departments within UKG regarding customers Billing / PO requirements. Assure timely and accurate follow-up on all issues.
  
  

Preferred Qualifications

• High level of accuracy and attention to detail
• Logical/Analytical thinker
• Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.
• Effective oral and written communication skills are essential.
• Salesforce/CPQ, Microsoft Dynamics, and Microsoft Office
  
  

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the worlds largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. Its this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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