Change Manager

Join our Team

About the Role:

Join a dynamic Telecom Operations team as a Change Manager, responsible for safeguarding the stability and performance of complex telecom networks. You’ll lead Change Advisory Board (CAB) activities, manage end-to-end change processes across RAN, Core, Transmission, and IP networks, and ensure compliance with ITIL standards and Ericsson/customer governance.

Key Responsibilities:

• Lead CAB/CCB Activities:
  
  

Organize and drive CAB meetings, assess change requests, and act as a key decision-maker for critical/emergency changes.

• Impact & Risk Analysis:
  
  

Evaluate potential service disruptions (voice, data, IoT, 5G) and ensure KPI compliance (latency, call drop rate, etc.).

• Process Compliance:
  
  

Ensure all changes follow SOPs, are tracked via ITSM tools (ServiceNow, Remedy), and meet audit and SLA standards.

• Reporting & Automation:
  
  

Deliver accurate post-change reports and support automation through Excel VBA, Python, or BI tools.

• Cross-Team Coordination:
  
  

Work with Field Ops, GNOC, MSIP, and multi-vendor teams (Ericsson, Nokia, Huawei, Cisco) for seamless change execution.

• Security Compliance:
  
  

Align changes with ISO 27001/NIST guidelines and enforce access controls and logging.

Qualifications:

• Education:
  
  

Bachelor’s in Electronics, Telecom, or Computer Engineering.

• Experience:
  
  

4- 10 years in Telecom Ops or Change Management; OSS/BSS and NFV exposure is a plus.

• Certifications:
  
  

ITIL Foundation (mandatory); CCNA/JNCIA/Ericsson training preferred.

• Technical Skills:
  
  

Proficient in telecom architecture, protocols (IP, MPLS, SNMP), ticketing/reporting tools.

• Soft Skills:
  
  

Strong communication (English/Hindi), stakeholder management, and decision-making under pressure.

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