Branch Operation Manager

Work Level: Junior Leadership

Core: Disciplined

Leadership: Decisive

Industry Type: Banking

Function: Branch Operations Manager

Key Skills: Branch Operation,Branch Operation Manager,Team Handling,Deputy Branch Manager,Branch Banking

Education: PG/ Master

Note: This is a requirement for one of the Workassist Hiring Partner.

Roles & Responsibility

1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof

2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections.

3. Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits

4. Maintaining lowest levels of wait-time through :

Load balancing among desks

Regular monitoring of pending tokens through Admin login

Analysis to understand employee level productivity & Daily roistering

Leave planning & Training calendar

5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members

6. Compliance & Risk

Ensure operations, risk control and process adherence at branches

Branch Audit scores

SOAX Audit scores

Fraud prevention

Ops risk monitoring

RBI audits, inspections and incognito visits

7. Branch Profitability

Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding

Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required

Ensure timely recovery of interest and service charges

8. Capability Building & Manpower Management

Identify training needsInculcate self learning culture among employees

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant profiles to employers and offer a wide range of job opportunities across different industries and levels of experience. Our e-recruitment technology enables us to quickly adapt to the new normal and assist both job seekers and employers in finding the right match.

We work with more than 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and legal to help them recruit great emerging talents. Our goal is to enhance the job seeking experience and provide the best opportunities for job seekers and the best talent for employers from all over the world.

For a seamless job search experience, please visit: https://bit.ly/3QBfBU2.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, dont hesitate to apply today. We are waiting for you!