Banking Operations Senior Representative

In this Role you will be Responsible For

• Perform unwrapping of the shareholder details or the entities involved in the company
• Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes, Ensure accurate and timely completion of reporting to clients
• Ensures accurate and timely completion of transactions to meet or exceed client SLAs
• Identify and resolve both regular and non-routine problems or escalate to Team Leader/Line Manager/Unit Head
• Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities
• Uses established tools and procedures to solve task-related problems:
• Fact finding
• Information search and gathering
• Verifying data
• Compilation
• Recognizes when there is insufficient information and brings problems to the attention of TL/Manager.
• Monitors and tracks resolution of issues. Requirements for this role include:
• 0-18 months of relevant experience.
• Basic understanding of the KYC/CDD domain
• Ability to understand moderately complex transactions
• Ability to understand and interpret source documents
• Detail-oriented; ability to organize and multi-task. Ability to make decisions.
• Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications