Associate Back Office

• Update WTS each time an account is assigned or completed 
• Review all necessary account documents from relevant systems 
• Compile and organize relevant audit and claims data into spreadsheet analysis.
• Participate in all applicable training and special unit projects when appropriate 

Responsibilities

• Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.
• Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance
• Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
• Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training 

Qualifications

• Good Computer Navigation Skills
• Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
• Accounting knowledge and computing skills

• Keyboard handling skill – 25 wpm with 90% accuracy

   

•  Proficiency in English
• Communication skills – should be able to read, interpret business documents. Good oral/written communication 
• Analytical and interpersonal skills
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment

• Ability to work on routine/standardized transactions 

   

• Knowledge about the Insurance / Re-insurance Industry in US
• Knowledge about US Culture