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Assistant Vice President

Talentmate

India

3rd May 2026

2605-6121-274

Job Description

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
Support in development of process improvement and innovation strategy for client business
Planning and execution of projects; managing process improvement program for client engagement(s)
Build relationships with key business leaders and other stakeholders to drive improvements
Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
Support business development; support in RFP, RFI responses from quality perspective
Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Noida ,Uttar Pradesh
Company Website:	http://www.exlservice.com	Job Function:	Others
Company Industry/ Sector:	Banking and Financial Services

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Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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