Application Support Software Engineer

will handle Tickets & Incidents raised by end-users of the application. This role primarily troubleshoots and resolves errors and log details in tickets for reference. They act quickly to analyze available data and find the root cause of issues. They provide solutions either themselves or pass the problem along to other engineering teams and provide users with progress updates.

Role Description

As an Application Software Support Engineer, you will:

• Handle and resolve tickets and incidents raised by end-users of enterprise applications.
• Troubleshoot application errors, analyze logs, and identify root causes using tools like New Relic, Dynatrace, Kibana, and CloudWatch.
• Read and review source code to debug issues reported by clients.
• Suggest fixes and improvements to the product team based on root cause analysis.
• Run database queries to verify application configurations and data integrity.
• Apply emergency fixes as approved by the technical lead to ensure business continuity.
• Provide timely updates and solutions to users, or escalate issues to engineering teams when necessary.
• Conduct system failure diagnostics and support pre-live product implementations.
• Collaborate with Product, Development, Infrastructure, and Design teams to resolve issues and improve serviceability.
• Participate in engineering meetings to provide feedback on field concerns and service improvements.
• Support customers during testing, training, and documentation phases of new product introductions.
• Develop and release technical memos, service bulletins, and training materials for product upgrades.
• Provide global technical support to client delivery teams via ticketing systems, email, or in-person interactions.
• Stay current with new features and products through ongoing training.
• Be available to work in rotational shifts, including weekends or holidays as needed.
  
  

• Bachelor’s degree in Computer Science, MIS, or a related technical field.
• Minimum 2 years of experience in application development and/or support.
  
  

• Hands on experience in SQL queries, Stored Procedures, Core Java (JDK 11 or above),Wicket, struts, J2EE (JSP, Servlets), Spring Boot
• Microservices Architecture, REST
• Spring Boot, Microservices, API
• Relational database knowledge – SQL server
• Cloud Platforms – AWS Cloud Services
• Good to have - Angular
  
  

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with a proactive approach to issue resolution.