Application Support Module Lead

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida/Hyderabad/Bangalore/Gurgaon

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As a Siebel CRM, youll focus on Design, configure, and implement Siebel workflows to support Order Management processes.Develop and maintain Siebel configurations including applets, views, screens, and business components.Utilize RSTT for testing and validating Siebel workflows and runtime events.Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.Optimize existing Siebel implementations for performance and scalability.Troubleshoot and resolve issues related to Siebel workflows, configurations, and integrations.Participate in code reviews, unit testing, and deployment activities.Maintain documentation for configurations, workflows, and technical designs.

Key Responsibilities

• Incident Management – Triage issues, perform root cause analysis, and lead war rooms for critical outages while maintaining SLOs
• Deployment Operations – Deploy applications using Kubernetes, Helm charts, and service mesh; execute pre/post validations and manage traffic switching strategies
• Observability & Monitoring – Implement end-to-end observability with Datadog/Splunk; correlate API anomalies with infrastructure signals and build actionable alerting
• Security & Compliance – Maintain hardened AWS base AMIs to minimize CVEs, manage security exceptions, rotate credentials, and meet cyber metrics
• Support & Escalation – Participate in shift rotations, provide L2/L3 support, and communicate incident status to stakeholders
  
  

Required Qualifications

• Cloud & Container Expertise – 3+ years hands-on experience with AWS services and Kubernetes administration, including Helm and service mesh
• Monitoring & Observability – Proficiency with Datadog, Splunk, CloudWatch, or Grafana for building dashboards, setting up alerts, and correlating infrastructure signals
• Incident Management – Proven experience with ITIL/ITSM processes, on-call rotations, root cause analysis, and production troubleshooting in high-availability environments
• Security & Compliance – Knowledge of AWS security best practices, vulnerability management, secrets rotation, and compliance frameworks
• CI/CD & Deployment – Experience with Jenkins, GitHub Actions, or GitLab CI; familiar with blue-green/canary deployments and pre/post validation strategies
• Networking & Troubleshooting – Solid understanding of TCP/IP, DNS, load balancers, VPC networking, and ability to debug complex distributed system issues
  
  

Qualifications

• Bachelors degree in Computer Science or related technical field, or equivalent practical experience.
  
  

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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