Specialist
Talentmate
India
4th August 2026
2608-5266-324
Job Description
- Conduct regular one-on-one coaching sessions to provide feedback and guidance.
- Monitor and evaluate calls to identify areas for improvement and reinforce positive behaviors.
- Develop and implement metrics to assess the impact of voice coaching on call quality and customer satisfaction.
- Track progress and provide reports on individual and team performance improvement.
- Create customized coaching plans for individuals based on performance assessment.
- Design and deliver training programs focused on voice modulation, diction and effective communication strategies.
- Work closely with operations team to understand specific needs and tailor coaching accordingly.
- Gauge effectiveness through planned review meetings with operations team
- Partner with quality assurance and operations to align coaching efforts with overall organizational goals.
- Ability to analyze call data and identify patterns for improvement
- Good PC skills & proficiency in working with Excel, Word & PowerPoint.
- Ability to multi-task and prioritize in a fast paced environment.
- Numerically inclined with an analytical mind, strong people management skills.
- Understanding of Insurance industry – BPO operations is preferred.
- Strong organizational skills & ability to work as part of a team to achieve goals.
- Must be flexible to mirror / overlap US /Daytime work hours.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Noida ,Uttar Pradesh |
| Company Website: | http://www.metlife.com | Job Function: | Others |
| Company Industry/ Sector: |
Insurance | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
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