Senior Manager

Job Description Position Title, Responsibility Level Manager - Enterprise Digital Applications Function Global Technology Reports to SM – Enterprise Digital Applications Permanent/ Temporary Permanent Span of Control Individual Contributor Location Noida Job Summary: As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes. Requirements: 5 to 8 years’ technical experience in Service Now & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups). Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS). Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement. Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine. Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL. Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment. Load, manipulation and maintain integration data flow between Service Now and other third-party systems. ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage. Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment. Should be a good team player worked on multiple assignments / threads simultaneously Skills: Technical Skills Must have minimum 5 to 8 years of experience in Service Now & Custom /Scoped application development. Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery). Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations . Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Proficiency in designing applications in App Engine Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project. Process Specific Skills Understanding/Delivery Experience in a Business Aligned IT Scenarios Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc. Understanding of business processes of HR, Finance, IT would be an added advantage. Soft skills (Desired) Ability to understand the overall business solution. Strong written and verbal communications skill. Strong ability to connect with multiple business processes owners and work with Global teams. Ability to learn new modules, technology & apps. Ability to work as an Individual Contributor / Technical Leader. Education Requirements: Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications ServiceNow certification would be preferred