Practice Manager

Designation Practice Manager

Key Expectations

• Act as a working manager / manager of managers, accountable for overall team performance
• Own end-to-end delivery across Operations and/or Technology ensuring client satisfaction
• Drive client delivery, financial performance, quality, and risk management
• Define measurable KPIs and build a sustainable delivery model
• Lead resource strategy, demand–supply planning, and capacity optimization
• Deliver against financial targets for the practice
• Develop, coach, and engage teams while building a strong talent pipeline and succession plan
  
  

Required Skills

• Strong background in Health & Retirement solutions
• Expertise in:
• Delivery management (Operations / Technology)
• Client and stakeholder management
• Financial and productivity management
• Change, risk, and quality management
  
  

• Strong people leadership capabilities:
• Coaching and development
• Performance and engagement management
• Succession planning and retention
• Excellent communication, influencing, and decision-making skills
• Strong analytical and problem-solving abilities
  
  

Role Description

The Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its members. The role owns all aspects of delivery—Operations and/or Technology—to ensure customer and client satisfaction through effective planning, execution, monitoring, and risk management.

The Practice Manager defines key success metrics, builds strong client relationships, and creates a sustainable delivery model that meets or exceeds contractual performance standards. The role also leads to resource strategy, financial planning, and demand–supply alignment, while ensuring seamless transitions for new client implementations.

In addition, the Practice Manager has full accountability for people and talent management, including performance assessment, career development, engagement, retention, and succession planning, while collaborating across performance teams for seamless client delivery.

Detailed Responsibilities Client Management – 70%

• Client delivery across Operations and Technology
• Financial management, productivity, and utilization tracking
• Global sourcing and capacity optimization
• Change, issue, and risk management
• Stakeholder and relationship management
• Quality management and continuous improvement
  
  

People & Talent Management – 30%

• Coaching, development, and career planning
• Performance management and people routines
• Engagement, retention, and succession planning
• Learning, re-skilling, and capability building
  
  

Role specific Technical Skills & Knowledge Practice Manager – Technology Aligned

• Strong background in Health & Retirement solutions, project management, and technology
• Project planning, tracking, reporting, and cost management
• Deep understanding of system capabilities and functionality
• Ability to lead in a fast changing, multi priority environment
  
  

Practice Manager – Operations Aligned

• Strong background in operations management within Health & Retirement
• Advanced understanding of operating platforms and shared services
• Data driven decision making and continuous improvement
• Strong cross team collaboration and people leadership
  
  

Education & Certification

• B.Tech in Computer Science / IT / ECE
• BCA + MCA candidates may apply
• Our story
• At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
• Our Values:
• Champion People – be empathetic and help create a place where everyone belongs.
• Grow with purpose – Be inspired by our higher calling of improving lives.
• Be Alight – act with integrity, be real and empower others.
• It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
• With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
• Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
• Learn more at careers.alight.com .
• Alight requires all virtual interviews to be conducted on video.
• Benefits
• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
• By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
• Our commitment to Inclusion
• We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
• At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
• As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
• Equal Opportunity Policy Statement
• Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
• Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
• Authorization to work in the Employing Country
• Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
• Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
  
  

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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