Customer Success Manager

Location - Bangalore/Noida

Salary - upto 8LPA

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
• Sales CRM
• ERP for Procurement & Finance
• Channel Partner Management
• Vendor Management
• Customer & Broker Apps
  
  

• Guide clients through product setup, configuration, and training.
• Collaborate with the implementation team to ensure smooth adoption of Buildesk solutions.
  
  

• Build long-term relationships with clients, acting as their trusted advisor.
• Understand client workflows in sales, marketing, procurement, and finance to help them maximize value.
  
  

• Identify upsell and cross-sell opportunities within accounts.
• Drive renewals and maintain a high customer retention rate.
  
  

• Act as the first escalation point for client concerns.
• Work closely with the product and support teams to resolve issues quickly.
  
  

• Gather client feedback and share insights with product and leadership teams.
• Maintain regular reporting on account health, usage, and client satisfaction.
  
  

• 2–5 years of experience in Customer Success, Account Management, or Client Servicing (SaaS/ERP/CRM domain preferred).
• Strong understanding of B2B SaaS and enterprise workflows.
• Excellent communication, presentation, and relationship-building skills.
• Problem-solving mindset with the ability to manage multiple clients simultaneously.
• Proficiency in tools like CRM software, MS Excel, and reporting dashboards.