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Client Support Manager

Talentmate

India

18th September 2026

2609-6121-2023

Job Description

Account Roles and Responsibilities:

ROLE	RESPONSIBILITIES
Account Management	Support Client Management initiatives – track open items related to key deliverables, status updates and client communications Improvement & Automation of reports to reduce manual data collection Maintaining Change Order Tracker while ensuring timely update Assist with preparation of client presentations Manage client administrative requests including updated information on contracts, staffing and locations
Financial Management	Track Revenue pipeline and growth Tracking Overdue invoices and Outstanding payment status Creation/validation of invoices Spend analysis to control cost and provide insights on cost leakage Tracking budget to actual (e.g. revenue, budget, BOI)
Forecasting	Support internal P&L reporting P&L Analysis and review including R&R and cost Revenue and GM forecasting Monthly Financial review
Salesforce Support	Assist with entry and updating sales opportunities Assist with maintenance of client information in Salesforce (e.g. contacts, meetings)
Contract Management	Manage and track open contract, SOW, and change request items. Review drafts for accuracy of services, and sufficiency of text for presentation to legal, pricing, tax, and operations Manage client administrative requests including updated information on contracts, staffing, and locations
Research	Research relevant information about client Research relevant information about healthcare industry and related fields in support of revenue opportunities

Responsibilities

ROLE	RESPONSIBILITIES
Account Management	Support Client Management initiatives – track open items related to key deliverables, status updates and client communications Improvement & Automation of reports to reduce manual data collection Maintaining Change Order Tracker while ensuring timely update Assist with preparation of client presentations Manage client administrative requests including updated information on contracts, staffing and locations
Financial Management	Track Revenue pipeline and growth Tracking Overdue invoices and Outstanding payment status Creation/validation of invoices Spend analysis to control cost and provide insights on cost leakage Tracking budget to actual (e.g. revenue, budget, BOI)
Forecasting	Support internal P&L reporting P&L Analysis and review including R&R and cost Revenue and GM forecasting Monthly Financial review
Salesforce Support	Assist with entry and updating sales opportunities Assist with maintenance of client information in Salesforce (e.g. contacts, meetings)
Contract Management	Manage and track open contract, SOW, and change request items. Review drafts for accuracy of services, and sufficiency of text for presentation to legal, pricing, tax, and operations Manage client administrative requests including updated information on contracts, staffing, and locations
Research	Research relevant information about client Research relevant information about healthcare industry and related fields in support of revenue opportunities

Qualifications

Must be detail oriented
Strong written and verbal communications skills are a must. Candidate must have a client-facing command of written and verbal communications and be able to clearly and concisely articulate issues and resolutions.
Strong proficiency with PPT
Able to develop strong understanding of fundamental concepts US Healthcare system and all EXL Health services
Strong independent problem-solving capability
Must demonstrate the vision, mission, and values of EXL
Experience with Salesforce preferred
MBA preferred

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Noida ,Uttar Pradesh
Company Website:	http://www.exlservice.com	Job Function:	Sales
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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