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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Talentmate

India

25th September 2026

2609-37959-3762

Job Description

811 Digital – Outbound Officer

Department	Retail Liabilities \| Digital Banking
Location	Mumbai, Thane
Number of Positions	Multiple
Position Grade	M1

Assisting in resolving customer queries.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Make sales or recommendations for products or services that may better suit customer needs
Adhere to all company policies and procedures

Graduate with decent English communication.
Candidate should have a pleasing personality and should be presentable.
Should be dedicated and display integrity.
Willingness to learn with an attitude of continuous improvement.
Willing to work in rotating shifts

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Noida ,Uttar Pradesh
Company Website:	http://www.kotak.com	Job Function:	Call Center Operations
Company Industry/ Sector:	Banking

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