Telesales Executive 26N25

The Telesales Executive is a pivotal role within our sales team, responsible for driving sales, building strong customer relationships, and contributing to the growth and success of our business. This role demands an enthusiastic and dynamic individual who excels in a fast-paced sales environment. As a Telesales Executive, you will engage with potential customers over the phone, understand their needs, and offer tailored solutions that meet or exceed their expectations. Success in this role requires excellent communication skills, a persuasive approach, and a results-driven mindset. This position offers a fantastic opportunity to develop your career in sales, with clear pathways to advancement and an attractive compensation package including commission incentives.

Responsibilities

• Develop and maintain a comprehensive understanding of the company’s products and services.
• Conduct outbound calls to potential customers to generate and qualify sales leads.
• Identify customer requirements and tailor solutions to meet their specific needs.
• Build strong, lasting relationships with new and existing clients over the phone.
• Achieve and exceed specified sales targets and performance metrics consistently.
• Maintain accurate and up-to-date sales records and customer information in the CRM.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Provide timely and effective follow-up with leads and customer inquiries.
• Participate in regular sales training to enhance skills and stay updated on product knowledge.
• Identify potential opportunities for upselling and cross-selling products to customers.
• Address customer concerns and objections to secure sales and maintain goodwill.
• Supply management with reports on customer needs, problems, and interests.

Requirements

• Proven experience as a telesales representative or other sales/customer service role.
• Exceptional communication and negotiation skills with the ability to persuade clients.
• Strong ability to learn about products and effectively describe them to prospects.
• Self-motivated and driven with a passion for achieving outstanding sales results.
• Comfortable working in a fast-paced environment with the ability to handle rejection.
• Proficiency in using CRM software and understanding of sales performance metrics.
• High school diploma; a degree in sales, business, or related field is a plus.