Telesales Executive 19J25

A Telesales Executive plays a pivotal role in promoting and selling products or services over the phone. As a representative of the company, you will aim to achieve sales targets and foster good customer relationships. Working in a fast-paced environment, your primary goal is to close sales while ensuring customer satisfaction and loyalty. You must possess excellent communication skills, be persuasive, and the ability to understand customer needs and provide appropriate solutions. Telesales Executives typically work in call centers and collaborate closely with the sales team. A career in telesales offers an excellent opportunity to develop sales skills, product knowledge, and customer handling experience, which are crucial for career advancement in sales.

Responsibilities

• Identify potential customers by researching and generating leads through various channels.
• Contact prospective customers through cold calling and setting appointments for follow-up.
• Deliver tailored sales pitches to different customer segments, explaining product benefits.
• Manage customer inquiries by providing accurate and timely information regarding products.
• Develop strategic corrective measures to address client objections and hesitations.
• Work closely with the sales team to ensure seamless handover of qualified leads.
• Maintain up-to-date customer records and transaction logs in the CRM system.
• Meet or exceed monthly and quarterly sales targets set by the management.
• Analyze sales metrics to identify trends and opportunities for growth and improvement.
• Provide feedback to the marketing team on customer needs and campaign effectiveness.
• Assist in developing telesales scripts and documentation to standardize communication.
• Stay informed about product changes, competitive activities, and industry trends.

Requirements

• Proven experience in telesales or a similar sales role with quantifiable success.
• Strong verbal communication and negotiation skills, with a persuasive approach.
• Exceptional customer service skills combined with a friendly and professional demeanor.
• Ability to work independently and as part of a team in a target-driven environment.
• Proficiency in CRM software, along with basic computer and data entry skills.
• High school diploma is required; an undergraduate degree is a plus.
• Willingness to work flexible hours, including weekends and evenings, as needed.