Senior Executive - Operations and Service 24N25

The Senior Executive - Operations and Service plays a critical role in ensuring the smooth, efficient, and reliable operation of the organization's service delivery systems. This position is ideal for a proactive leader who excels in a fast-paced environment and is focused on driving operational excellence and exceptional service quality. The successful candidate will oversee daily operational activities, ensure compliance with company policies, and deliver high-quality service experiences to customers. This role requires a keen ability to analyze performance data, identify areas for improvement, and implement strategies that enhance productivity and customer satisfaction. Additionally, the Senior Executive will work closely with cross-functional teams to support strategic initiatives that align with the company's goals and vision.

Responsibilities

• Oversee the daily operations of the service delivery department for optimal efficiency.
• Develop and implement operational strategies to enhance service quality and customer satisfaction.
• Analyze performance data to identify trends and areas for improvement.
• Manage a team of service professionals and ensure compliance with company standards.
• Coordinate with cross-functional teams to support strategic company initiatives effectively.
• Ensure all operations comply with legal, regulatory, and company guidelines consistently.
• Conduct regular reviews of processes and procedures to enhance operational performance.
• Identify training needs and conduct or coordinate appropriate training programs.
• Develop and maintain strong relationships with key stakeholders and service partners.
• Prepare comprehensive reports on operational performance and present findings to senior management.
• Implement and oversee technology solutions to improve operational efficiencies.
• Lead and motivate team members to perform at their best and achieve departmental goals.

Requirements

• Bachelor's degree in business administration, operations management, or a related field.
• At least five years of experience in operations management within a relevant industry.
• Proven experience in leading teams and managing complex projects successfully.
• Strong problem-solving skills and ability to make data-driven decisions effectively.
• Excellent leadership, communication, and organizational skills are essential for this role.
• Ability to work under pressure and handle challenging situations professionally.
• Proficiency in using operations management software and tools to analyze performance.